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a wide range of motorcycle spares

Shipping & Returns

Shipping and complete your order:


We ship worldwide with Fedex economical service or with PostNL/TNT Global

Below are the zones we ship to

Zone 1 : BE,DE,LU
Zone 2 : AT,DK,ES,GB,FR,IE,IT,MC,SE,PT
Zone 3 : BG,CY,CZ,EE,FI,GR,HU,IC,LT,LV,MT,PL,SK,SI,RO
Zone 4 : BA,CH,GI,HR,LI,MK,NO,SM
Zone 5 : AR,AU,BR,CA,CN,IC,IL,JP,MT,MX,NZ,RU,TR,UA,US,ZA


Zone 1 = 9,00 Euro
Zone 2 = 12,50 Euro
Zone 3 = 22,50 Euro
Zone 4 = 29,50 Euro 
Zone 5 = 40,00 Euro+

Prices are based up to approx 3 kgs(more or less) 
Above 3kgs or with non standard size parcel we will contact you to give you our best quotation.

We own the right to cancel the order if freight is out of proportion.

Track & Trace

For TNT/Postnl you can use this llink : Parcels TNT/Postnl

Fedex tracking can be done thru the main Fedex website


Then select your way of payment.

Payments;
Prepayments can be made to our bank account.
ING Amsterdam Holland
Account and IBAN: NL92INGB0006293567 
BIC: INGBNL2A
Roukama Motorparts VOF
Ordernumber xxxxxxxxxxxxx

Credicards:
Thru the site at Paypal(just follow directions) if by any way you missed the payment; just go to Paypal and make the payment to henk@roukama.com with the order number.

Shipping:
We work with Dutch PostNL and FEDEX, it could take aprox. 3 to 5 business days for your order to be delivered.(EU)

You can track & trace PostNL here & Fedex here

Returns 
If you need to return an item(NO ELECTRIC PARTS), call or email for a return authorization. All returns require prior aurthorization and must be returned in the original condition. Returns shall be done within 8 Business days of invoice. All returned items may be subject to quality acceptance testing.
We cannot except modified items on a return basis. In the event items to be returned were ordered incorrectly or no longer are needed, you will be subject to a 25% restocking fee. Your package should be insured and freight prepaid. Reimbursement will be made by the original method of payment, after receipt, inspection and acceptance of item.
Shipping and handling charges are not refundable

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